If you wish to cancel an order placed online at Rajesh Masale please call our customer service team on +91 9146469995. Please note that orders can only be canceled if they have not already been dispatched. If your order has been dispatched, then we are unable to cancel the order or redirect it.

How do I cancel an order on Rajesh Masale?

Cancellation before product has shipped:

  • If order is cancelled before the desired product is shipped, the entire amount will be refunded.

Cancellation after product has shipped:

  • If product has been shipped but has not yet been delivered, contact Customer Service and inform them of the same.
  • If you have received the product, it will be eligible for replacement only if it is defective or is other than one which was ordered. See 7 Day Replacement Guarantee for further details.

How do I return a purchased item? What is the procedure to return a product to Rajesh Masale?

In order to initiate a return, and further help in the procedure please call our customer service at +91 9146469995 or email us at [email protected]. Our customer service representative will assist you with the process.

  • Contact us for getting an unique RETURN Number/id along with return form.
  • Kindly mention the return number on package.
  • Please include the original contents, certificates, and any additional material sent with the shipment and ensure that the packet is properly sealed.
  • Please return the shipment to our Warehouse at the address below.

Rajesh Masale address :

1318, C Ward, Laxmipuri, Kolhapur 416002. Mob- +91 9146469995

  • In case of product received in damaged condition during transit, please contact our customer service at +91 9146469995. before sending the shipment back to us. Our customer service representative will guide you in preparing the return shipment. For the damaged product returns, you will be reimbursed up to Rs 50 towards your shipping costs, provided you include the courier receipt along with the return shipment. The product received back will be subject to strict quality check.

How will I be refunded for the return?

Our QC team will inspect the return shipment upon receiving it at our Warehouse. Upon successful processing of return, you will be refunded the purchase amount of returned product(s). If you have paid online via credit card, debit card, or net banking, the refunded amount will be credited back to your account. Otherwise, a cheque of equivalent amount will be sent to you upon request.

This is a sample page.

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {email} for questions related to refunds and returns.