If you wish to cancel an order placed online at Rajesh Masale please call our customer service team on +91 9146469995. Please note that orders can only be canceled if they have not already been dispatched. If your order has been dispatched, then we are unable to cancel the order or redirect it.

How do I cancel an order on Rajesh Masale?

Cancellation before product has shipped:

• If order is cancelled before the desired product is shipped, the entire amount will be refunded.

Cancellation after product has shipped:

• If product has been shipped but has not yet been delivered, contact Customer Service and inform them of the same.
• If you have received the product, it will be eligible for replacement only if it is defective or is other than one which was ordered. See 7 Day Replacement Guarantee for further details.

How do I return a purchased item? What is the procedure to return a product to Rajesh Masale?

In order to initiate a return, and further help in the procedure please call our customer service at +91 9146469995 or email us at rngatade@rediffmail.com. Our customer service representative will assist you with the process.

• Contact us for getting an unique RETURN Number/id along with return form.
• Kindly mention the return number on package.
• Please include the original contents, certificates, and any additional material sent with the shipment and ensure that the packet is properly sealed.
• Please return the shipment to our Warehouse at the address below.

Rajesh Masale address :

1318, C Ward, Laxmipuri, Kolhapur 416002. Mob- +91 9146469995

• In case of product received in damaged condition during transit, please contact our customer service at +91 9146469995. before sending the shipment back to us. Our customer service representative will guide you in preparing the return shipment. For the damaged product returns, you will be reimbursed up to Rs 50 towards your shipping costs, provided you include the courier receipt along with the return shipment. The product received back will be subject to strict quality check.

How will I be refunded for the return?

Our QC team will inspect the return shipment upon receiving it at our Warehouse. Upon successful processing of return, you will be refunded the purchase amount of returned product(s). If you have paid online via credit card, debit card, or net banking, the refunded amount will be credited back to your account. Otherwise, a cheque of equivalent amount will be sent to you upon request.